Important Notes

For Franchise Related Queries

Contact Person : Mr. Akshay Gite

Email Address : [email protected]

Corporate Office

Address : Trent Limited Trent House, G Block, Plot No C - 60, Beside Citibank, Bandra Kurla Complex, Bandra (East), Mumbai 51

Telephone Number : +91-022-6700 9000, +91-022-6700 9026 / 27

Email Address : [email protected]

Fax Number : +91-022-26106193

For Franchise Related Queries

Contact Person : Mr. Akshay Gite

Email Address : [email protected]

The Westside Story

This story began circa 1998 when The Tata's acquired Littlewoods – a London based retail chain.

This acquisition was followed by the establishment of Trent Ltd (a Tata enterprise that presently operates Westside). Littlewoods was subsequently renamed Westside.

Westside has carved a niche for its brand of merchandise creating a loyal following in a rapidly evolving retail scenario. Currently, the company has 82 Westside stores measuring 15,000-30,000 square feet each across 46 cities.

With a variety of designs and styles, everything at Westside is exclusively designed and the merchandise ranges from stylized clothes, footwear and accessories for men, women and children to well-co-coordinated table linens, artifacts, home accessories and furnishings. Well-designed interiors, sprawling space, prime locations and coffee shops enhance the customers’ shopping experience.

1. Westside has garnered numerous accolades

2. Balanced Scorecard Hall of Fame

3. India Brand Summit – Brand Leadership Retail

4. IFA Visionary of the Year Award, 2002 – Mrs. Simone N. Tata

5. Most Admired Large Format Retail Chain of the Year - Lycra Images Fashion Awards 2005

6. NDTV Profit Business Leadership Awards 2006 - Retail Category

About TRENT

Established in 1998 as part of the Tata Group, Trent Ltd. operates Westside, one of India's largest and fastest growing chains of retail stores.

The company has already established 85 Westside departmental stores measuring 8,000-34,000 sqft in floor space across 50 cities. The Westside format offers a predominantly exclusive brands model across women’s wear, menswear, kids’ wear, footwear, lingerie, cosmetics, perfumes and handbags, household furniture and accessories. Well designed interiors and prime locations enhance the customer’s shopping experience.

Trent ventured into the hypermarket business in 2004 with Star Bazaar, providing an assortment of products made available at the lowest prices, aptly exemplifying its ‘Helping you spend less’ motto. This store offers customers an array of products that include staple foods, beverages, health & beauty products, consumer electronics and household items at the most affordable prices. Star Bazaar also includes a large range of fashionable in-house garments for men, women and children, available exclusively at the store.

This store offers customers an eclectic array of products that include staple foods, beverages, health and beauty products, vegetables, fruits, dairy products, consumer electronics and household items at the most affordable prices. Star Bazaar also includes a large range of fashionable in-house garments for men, women and children, exclusively available at the store.

In addition, Landmark, one of the largest books & music retail chains was acquired by Trent in 2005. Landmark sparked the trend of stocking curios & other gift items. What separates Landmark from other stores of its kind is the range and depth of its stock.

Areas of Business

- The Westside format offers an exclusive range of its own branded apparel and continues to be the flagship business of the company.

- Trent Hypermarket operates in the ultra-competitive food, grocery and daily needs segment under the Star banner.

- Landmark is a family entertainment format store with a focus on toys, adult and young adult books, sports-related merchandise, tech accessories, gaming and stationery.

Mission Statement

Their mission is to create value for all their stakeholders

In order to achieve this goal, they shall develop a comprehensive understanding of their needs, strive to win their confidence, and offer them best-in-class products and services at affordable prices.

They shall always be in the forefront of fashion and services by anticipating and exceeding the expectations of their customers.

They will continue to scale new heights of excellence through teamwork. Their leadership will be the product of their styling, quality and service consciousness. They will continue to scale new heights of excellence through teamwork, in an atmosphere that encourages creativity and innovativeness.

It is their policy to satisfy their customers with the range, quality and value of the products they offer. However, if they are dissatisfied with any item that they might have purchased they would take the necessary measures to assist them.

They expect their customers to return unused merchandise along with its receipt within 30 days; they would exchange the returned items or give their customers a complete refund. In the event that they do not have the receipt they would offer them an exchange or provide them a gift voucher to the current or last known selling price.

Their vision is to Design and deliver fashion brands

They have complete confidence in the quality of their merchandise however should their customers have any grievances, they would be happy to address them once they are brought to their attention.

Aiding The Community

India is a youthful country where a large percentage of the population is in the younger age brackets.

They believe that these young people shall be the backbone of the nation in the coming years. It is therefore their intention to focus on socially underprivileged children in order to provide them with a chance to have a better life tomorrow.

They shall work towards improving the future of socially underprivileged children. They shall dedicate resources commensurate with their business requirements to community activities that work towards improving the future of socially underprivileged children. They shall also use their assets and their expertise in the retail business to further the cause of such communities.

Were it not for the active participation of their customers, their social policy might never have been activated. They are truly grateful for their generosity in supporting socially conscious endeavours.