Important Notes

AP and Telangana (Circle Office Address)

Address : Telenor (India) Communications Private Limited (erstwhileTelewings Communications Services Private Limited), 1-10-39 to 44, 3rd Floor, Gumidelli commercial complex, Opp shoppers’s stop, Begumpet, Hyderabad – 500016, AP.

Contact Number : 9059090590

Email Address : [email protected]

For General Queries and Requests : 121

Bihar and Jharkhand (Circle Office Address)

Address : Telenor (India) Communications Private Limited (erstwhileTelewings Communications Services Private Limited), 1st & 2nd Floor, Vaus Spring, Ashiana Digha Road, Ashiana More, Patna -800014

Contact Number : 9122091220

Email Address : [email protected]

For General Queries and Requests : 121

Gujarat (Circle Office Address)

Address : Telenor (India) Communications Private Limited (erstwhileTelewings Communications Services Private Limited), Block C, 4 & 5, 3rd Floor, The Acropolis Mall, Ahmedabad - 380054.

Contact Number : 9173091730

Email Address : [email protected]

For General Queries and Requests : 121

Maharashtra and Goa (Circle Office Address)

Address : Telenor (India) Communications Private Limited (erstwhileTelewings Communications Services Private Limited), Tower S-4, 5th floor, Cybercity, IT Park, Magarpatta City, Hadapsar, Pune – 411028.

Contact Number : 9175091750

Email Address : [email protected]

For General Queries and Requests : 121

UP West (Circle Office Address)

Address : Telenor (India) Communications Private Limited (erstwhileTelewings Communications Services Private Limited), Advant Navis IT Park, Plot # 7, Sector-142, Noida - Greater Noida Expressway, Noida - 201301

Contact Number : 9058090580

Email Address : [email protected]

For General Queries and Requests : 121

UP East (Circle Office Address)

Address : Telenor India Communications Pvt. Ltd. 8th Floor, BBD Viraj Tower, Vibhuti Khand, Shaeed Path, Gomti Nagar, Lucknow 226001

Contact Number : 9125091250

Email Address : [email protected]

For General Queries and Requests : 121

Telenor India at a glance

At Telenor , their customers are at the heart of everything they do. That’s why over 53 million Indians have chosen to stay connected with them. They are part of  Telenor Group, one of the world’s major mobile operators with 203 million mobile subscriptions.

Their knowledge of global best practices along with their deep exposure to local markets has made them leading player in the telecommunications industry. Since commencing operations in 2009, they have consistently been acknowledged for their best-in-class network, powerful brand, unique distribution and unmatched customer centricity. Whether an individual or enterprise, their customers always receive best services that cater to their needs.

Vision, Mission and Values

Their industry plays an increasingly important role in people’s everyday lives. Their vision, mission and values express where Telenor is headed and the role they will play both in transforming people’s lives and empowering societies to grow and progress.

Vision

Empower Societies : They provide the power of digital communication, enabling everyone to improve their lives, build societies and secure a better future for all. Their vision to empower societies is a clear call to action. They bring vital infrastructure, new services and products that stimulate progress, change and improvement.

Mission

They're here to help their customers. They exist to help their customers get the full benefit of being connected. Their success is measure by how passionately they promote them.

Values

Their values serve as a guide for their everyday work. They describe how they should serve their customers and work together as colleagues.

Be Respectful : They acknowledge and respect local cultures and want to be a part of local communities wherever they operate.

Kee Promises : They are about delivery, not overpromising.

Make it Easy : They don't complicate things. Everything they produce should be easy to understand and use.

Be Inspiring : Everything they produce should look good, modern and fresh. They find new ways to improve and create value for people and society alike.

Their Strategy

India is one of the world's most competitive markets. Winning here requires winning every day.

At the heart of all of Telenor India’s telecom offerings – mobile plans, call rates, value added services, sales strategy, customer care – is the subscriber. So simply put, their strategy is to work their way to become the best telecom brand by putting the subscriber first, and making everything revolve around him.

Telenor India’s top management has defined three strategic pillars that will help them build and sustain an advantage over their competitors.

The three strategic pillars of Telenor India are :

Best on servicing the basics

Being best on servicing the basics is about getting the things that matter for the customer right - Best in Basic Voice and Best in Basic Internet Services. Examples are how quickly they activate subscriptions and ensuring that they can recharge easily, providing products that are easy to understand, simple tariffs and advertising messages, answering their complaints in a timely manner and resolving issues with speed. They can also differentiate in the way they interact with and service their customers. The way they respond, the way they help them to overcome the technological and service barriers they may experience.

Best on mass market distribution

They believe that Telenor India's (and Telenor in Asia’s) strength lies in mass-market distribution and that this should become their main capability or competitive advantage. Their focus is on servicing retail through good systems, processes and ensuring that they have a better trained and motivated sales force than the competition. They have a sophisticated approach to the way they work in each small regional market through mapping of retail, networks and customer usage.

Lowest costs in the industry

Low cost operations mean that they focus on delivering the right customer experiences while controlling and even reducing costs. They always seek to simplify and focus, so they are smart in servicing their customers right with very lean operations.

Strategic ambitions for their business

In line with Telenor global strategy to retain focus on growth and value creation, Telenor India’s ambition is to create a strong position in mass market offering affordable services not just for few but for many.

Internet For All

Telenor aims at monetizing data as one of the main priorities in the short to medium term. They have optimized their network to be able to offer the most affordable tariffs on internet services like Facebook and Whatsapp. Moving away from volumes to simple pricing based on hourly, daily, weekly and monthly packs they offer internet services in a fair, convenient and easy to manage sachets.

Loved By Customers

They believe in a staying connected with their customers and this has been the top priority not just for their sales force but the entire leadership team in the organisation. Being a mass market, low cost operations does not limit them to offer superior customer services – they offer services at par with the industry standards.

Efficient Operations

With an operating model based on cost of operations, Telenor has to maintain efficient operations that are built on extreme network optimization, transformational partnerships and superior performance management. The expert team of professionals ensure they deploy future proof technologies that allow them to operate in a cost efficient way and enable value creation in the communities they serve.

Their Key Enablers

To focus on their strategic ambitions, they drive two key enablers : Passionate employees and local impact.

Passionate Employees

They pride in offering a performance driven culture based on Telenor Group values, code of conduct and leadership attitudes. Their passionate team of experts are their true competitive advantage. As they build for future, they continue to offer digital experience and build careers through both global and local opportunities. They pride in being built around people.

Local Impact

Telecom services is vital and continues to be an essential service in each of the community they serve. They provide a telecom infrastructure that empowers both people and nations to grow and prosper. The Local Impact ambition is about securing their license to operate as well as creating business and societal value from connecting everyone and driving vital services like Financial Services, mHealth, etc.

Innovation

They at Telenor believes that the mobile connectivity can help transform the lives of individuals- providing access to knowledge, financial services and making health services affordable and accessible for all. From this, societies are empowered to grow and progress.It has become a catalyst for change and growth – for individuals and for society at large. Making those benefits accessible to a wider audience is one of Telenor’s key objectives. By enabling access to services like affordable voice and Internet , or allowing for financial inclusion or access to knowledge, they have been creating shared value.