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Franchise	http://www.lg.com/in/support/contact/telephone

Important Notes

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LG Electronics India Pvt. Ltd.

Address : A Wing ( 3rd Floor ) D-3 , District Center Saket, New Delhi -110017

Contact Number (Business Solutions) : 1800-180-9898

Email Address (Business Solutions) : [email protected]

Contact Number (SAC) : 1800-180-3575

Email Address (SAC) : [email protected]

Contact Number (Customer Support) : 1800-315-9999 or 1800-180-9999

Email Address : [email protected] / [email protected]

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A Global Corporation

LG Electronics is a global corporation with 82,000 employees working for its 81 subsidiaries around the world. LG Electronics strives to provide its customers with new products and technologies. LG Electronics is a world-class electronics/telecommunication giant.

LG Electronics produces CDMA handsets, Plasma TVs, DVD players, optical storage products, air conditioners, and much more. LG Electronics designs cutting-edge technologies for a vast range of areas, from mobile networking to digital TVs, displays, and home networking. LG Electronics is, therefore, equipped with the ability to realize an all-encompassing environment.

What's more, LG Electronics' innovative products enhance people's lives, and have established a corporate culture based on challenge and innovation. LG’s culture of non-stop innovation is prompting them to lead through change. The sky's the limit with LG Electronics.

LG's Heritage

Since its establishment in 1958, LG Electronics has, over the past 50 years, developed cutting-edge technologies and products in the areas of electronics, information & communications technology. LG Electronics is now the global leader in the electronics, information & communications technology industries. Take a look at LG’s technology development records by entering the LG History Hall.

Business Domain

LG Electronics has secured global product leadership and market leadership through bold R&D investments, positive global marketing efforts, and ongoing activities. LG Electronics is the first to launch state-of-the-art products such as next-generation mobile handsets, digital TVs, and Internet-capable home appliances, opening up a whole new future for the global electronics, information & communications technology industries.

Brand

LG`s innovative technologies, unique products, and cutting-edge designs are an investment in the future.

LG comprises of four business units ? Home Entertainment, Mobile Communications, Home Appliance & Air Solution and Vehicle Components ? and is one of the world’s leading producers of flat panel TVs, mobile devices, air conditioners, washing machines and refrigerators.

Home Entertainment

LG makes a full range of products designed to deliver a home entertainment experience like no other. A top producer of LCD and plasma TVs, LG is also one of the leading makers of other audio and video products for the global consumer and professional markets, including home theater systems, Blu-ray disc players, micro audio systems, optical storage, plasma display panels, TVs, Audio & Video, Monitors, PCs & Accessories, Commercial Products and more.

Home Appliances and Air Solution

LG is a global leader in the home appliance industry, dedicated to creating total home solutions through advanced products that fit consumers' everyday lives. Innovative home appliances include washing machines, refrigerators, cooking appliances, vacuum cleaners, Air conditioners, Air purifiers, Dehumidifiers. and built-in appliances.

Mobile Communications

LG Electronics Mobile Communications Company is a leading global mobile communication and information company. LG creates handsets that provide an optimized mobile experience to customers around the world with its cutting-edge technology and innovative handset design capabilities. Increasingly, LG is pursuing convergence technology and the development of mobile computing products, as well as taking leadership in the mobile communication environment.

Vehicle Components

In-Vehicle Infotainment, HVAC & Motor, Vehicle Engineering

History

LG Electronics was established in 1958 and has since led the way into the advanced digital era, thanks to the technological expertise acquired by manufacturing many home appliances such as radios and TVs.

LG Electronics has unveiled many new products, applied new technologies in the form of mobile devices and digital TVs in the 21st century and continues to reinforce its status as a global company.

Vision

LG’s vision is to become the market leading company with broad market recognition

Conduct

LG will succeed through the constant development of capability based in ethical management.

Management Philosophy

Basic management philosophies that insure LG will accomplish its business activity goals.

Code of Ethics

It is the intention of LG, as set forth in the management charter, to spread the management philosophies of "creating value for customers" and "respect based management" allowing for more responsible and open management. LG continues to develop as the global leading company through seeking greater public benefits founded in cooperation, mutual trust, and respect for the free market economy. For this reason all LG employees promise to act uprightly and make value judgments in accordance with the code of ethics.

Compliance of Conduct

LG Electronics is committed to "winning by the rules". They regard sound and transparent management practices as the foundation to achieving individual success and global competitiveness. Throughout their global operations, LG Electronics pledges to comply with local laws and regulations, compete fairly, and uphold the highest standards of business conduct. The LG Electronics Compliance Code of Conduct sets forth clear standards for legal and regulatory compliance all employees should live by in order to realize the principles provided in the LG Code of Ethics.

Global Operations

LG Electronics plays an active role in world markets with its assertive global business policy. As a result, LG Electronics controls 119 local subsidiaries worldwide, with roughly 83,000 executives and employees.

Brand Identity

LG is the brand that is Delightfully Smart. "Life's Good" slogan, and futuristic logo are a great representation of what they stand for.

Global, Tomorrow, Energy, Humanity and Technology are the pillars on which the corporation is founded on; with the capital letters L and G positioned inside a circle to center their ideals above all else, humanity. The symbol mark stands for their resolve to establish a lasting relationship with and to achieve the highest satisfaction for their customers.

Sustainability

Their sustainability management strives to stay faithful to the values of their customers, business partners, employees, communities, and the environment.

CSR Framework

LG Electronics pursues sustainability management that is balanced with society, the environment, and the economy.

Their ultimate goal of sustainability management principles is to reflect the different voices of their stakeholders in their management activities and to generate differentiated value for them which will serve as a firm foundation for a company’s sustainable growth.

Corporate Social Responsibility (Vision and Strategy)

They believe that for LG Electronics to earn the trust of stakeholders as a responsible and ethical corporate citizen, they must become a healthy organism in the market ecosystem and assume a proactive role in making the system healthier with their products and services.

Moreover, they need to take care of their communities, help those in need become self-reliant, interface and communicate with a variety of stakeholders throughout this process, and form a trust-based relationship with them. To meet this goal, LGE has established and implemented four strategic directions : CSR Change Management, CSR Risk Management, Stakeholder Engagement, and Strategic Social Contribution. From product R&D through purchasing, production, sales and after sales service, LGE strives to improve their CSR execution while strengthening their efforts to build consensus and partnership with stakeholders.

Communication With Customers

Based on the Brand Identity strategy of "Enriching Lives through Technology", they are striving to fulfill its promise for customers.

They are actively listening to customers through diverse channels and applying their opinions to their product development, product quality & service improvement, and a variety of marketing communication activities.

Product Quality and Safety

LG Electronics places the highest value on providing customers with reliable products which they can use in a safe way.

Product safety must be ensured under any circumstance, and product safety has the highest priority over sales objective, product design, marketability and expense issues. All staff at LG Electronics will exert their best effort to observe standards for the product safety system, acknowledging that safety is a fundamental value of products.

Customer Satisfaction

LG Electronics strives to provide service for customers at the right time, in the right place, and at the right cost.

They promise to deliver a satisfaction level that exceeds their customers’ expectations, and strives to provide the highest value to their customers through a fast, accurate and differentiated service based on multi-angle analysis of the customers’ satisfaction and expectation levels.

Customer Privacy Protection

Information security activity is recognized as an essential factor for LG Electronics’ sustainable growth and they are implementing diverse activities for customer privacy protection.

Based on close communication and collaboration between their information security and legal teams, LG Electronics carefully monitors privacy protection legislations around the world and responds to them as immediately as possible. Thanks to their vigilant response, LG Electronics received no customer complaints concerning breach or protection of personal information.

Child Safety Online

Rapidly growing technology and access to the internet through electronic devices provides many new opportunities for people, yet care should be taken in ensuring that this is done safely.

They have joined the CEO Coalition in 2012 not only to raise the awareness of Child Safety online, but also to show their commitment to cooperate in creating a better and safer online environment for children.

Accessibility

Advances in both their awareness and technology have brought about advances in their policies and systems designed to meet the needs of people with disabilities.

In line with these advances, LG Electronics (LGE) is working hard to ensure that people of all abilities enjoy the full benefits and conveniences offered by LGE’s products. To this end, LGE has established an accessibility Task Team to improve accessibility of their products, and the team is exploring measures to achieve this meaningful goal across their consumer businesses.

Environment

With a full range of innovative, greener products and services, LG continues to be a leader in developing green innovations.

LG Electronics’ Environmental Vision

LG Electronics constantly researches and introduces a full range of innovative, greener products and services, and continue to be a leader in developing green innovations. LG Electronics will realize Global Top Company in the EESH area through corporate level EESH management system operation, energy efficiency optimization, business site safety & health, and employee health improvement activities. By providing differentiated customer value, LG Electronics will pursue earth environment preservation, sustainable social advancement, and improve the quality of life for stakeholders.

Business Partner

LG Electronics places the highest importance on the establishment of a fair trade system with its business partners.

They adhere to fair trade principles to ensure a level playing field for their suppliers, while building partnerships of mutual trust and cooperation.

They understand their suppliers’ competitiveness determines LGE’s competitiveness. They will continue to create new programs and expand their support, as well as focus on enhancing the capability of their expert staffs for assisting their suppliers.

Community

LG is helping to create and share common values based on creativity, sustainability and more fulfilling lives.

Employee

LG Electronics is supporting employee sustainable capacity enhancement to form a creative and free corporate culture that encourages innovative ideas.

Communications

A goal to achieve a clean environment coupled with the will to lead society forms the basis of LG Electronics' management activities.

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