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Franchise	https://www.whirlpoolindia.com/contactus

Important Notes

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Corporate Office

Address : Whirlpool House Plot No. 40, Sector 44, Gurgaon – 122002 Haryana, India

Contact Number : 91-124-4591300

Fax Number : 91-124-4591300

Email Address : [email protected]

Contact Number (Toll Free) : 1800 208 1800

Contact Number (Private Subscribers) : 60008558

Contact Number (BSNL & MTNL Subscribers) : 18601804558

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Whirlpool of India Ltd.

Whirlpool entered India in the late 1980s as part of its global expansion strategy. It forayed into the market under a joint venture with TVS group and established the first Whirlpool manufacturing facility in Pondicherry for washing machine category.

In 1995 Whirlpool acquired Kelvinator India Limited and marked an entry into the refrigerator market as well. The same year the company also saw acquisition of major shares in TVS joint venture and later in 1996, Kelvinator and TVS acquisitions were merged to create, Whirlpool of India Limited. This expanded the company's portfolio in the Indian subcontinent to washing machines, refrigerator, microwave ovens and air conditioners.

Whirlpool of India Limited headquartered in Gurgaon, is now one of the leading manufacturers and marketers of major home appliances in the country. The company owns three state-of-the-art manufacturing facilities at Faridabad, Pondicherry and Pune. Each of the manufacturing set-up features an infrastructure that is witness of Whirlpool's commitment to providing its consumer with forward looking solutions.

Vision

Best branded consumer products... in every home around the world.

Mission

Create demand and earn trust everyday.

Values

Respect

Great results can be achieved through relationships built on trust, encouraging diversity and making the most of every individual's potential and contribution. Work is only one of the elements of a fulfilling and rewarding life.

Integrity

Working in a correct, responsible way is important. There is no right way of doing the wrong thing. Maintaining the highest possible standards of personal, professional and legal conduct, whilst treating the others with the utmost respect, is of fundamental importance.

Diversity and Inclusion

Diversity creates value. Multiple diverse points of view is the soul of innovation and the basis for Whirlpool Corporation's success. A culture that can embrace and value diversity and inclusion motivates every individual to excel, stimulating passion and the free expression of ideas.

Teamwork

Working together brings pride and frees up the potential of every individual. Through collaboration and the confrontation of ideas, great results can be achieved.

Spirit of Winning

The awareness of being a leader generates pride and motivation to face the new challenges of the market. Their goal is to be recognised and respected as one of the world's best companies to work for.

Whirlpool Brand in India

The Whirlpool Brand in India is the symbolic representative of the spirit that drives and inspires them to be consistent with what they do best, making Home Appliances with advanced and intuitive technology to give their customers better than expected results every time.

This enormous success comes from an enduring brand vision that drives them to create a strong bond with all their consumers. This bond has been created and strengthened over the years by providing forward looking solutions that have partnered with their consumers in managing their home life well.

Brand Vision

At the very core of their bond with their consumers, stands their brand vision, Creating Happier Homes

They constantly strive to make moments in their consumers' everyday home life more enjoyable through their products, so that these moments lead to a lifetime of joyful experiences.

Brand Philosophy

At Whirlpool they believe in the glory of making everyday count just the way every homemaker does. They believe that delight lies in getting the everyday tasks done beyond ones expectations.

They also believe that advance technology should always deliver superior performance. For isn't that what technology is all about, surpass expectations every time and leave you with a sense of delight. At Whirlpool they are purposeful and never lose sight of what performance means and how it should be delivered. They design their Home Appliances with advanced technology which is intelligent, intuitive and innovative. Their Home Appliances provide an ever present assurance of better than expected results in everyday tasks at home. And when, one experiences this every time it simply makes moments in home life even more enjoyable. That's what they believe in and that's what they are committed to deliver, Whirlpool. Designed To Delight.

Exports

Whirlpool India is one of the largest exporters of home appliances from India.

They have three World class factories manufacturing a wide range of Refrigerators and Washing Machines. Their appliances are exported all over the globe from Australia & New Zealand in the East right up to Latin America in the West. Currently they are supplying to more than 30 markets all over the world.

These factories are each supported by a Global Product Development Centers located in India where hundreds of engineers and technicians are working round the clock, developing product designs not only for the local but also for the entire Whirlpool world.

They have a large team of International Business Professionals are based at their Corporate Headquarters at Gurgaon in the NCR region to serve their customers all over the world.

Sustainability At Whirpool

Sustainability is embedded in Whirlpool of India's Corporate Social Responsibility Policy. The policy states that the company, while fulfilling its social obligations, will also do the following :

- Deliver high performance and aesthetically designed products while reducing the company's environmental footprint. Continuously work towards bringing resource-friendly appliances to the market that are more efficient than their predecessors.

- Truthfully declare energy and water consumption, where applicable.

- Abide by current and future legislations on use of ozone depleting, global warming and hazardous substances.

- Implement processes at their facilities that will eliminate waste and drive operating efficiencies.

- Reduce impact to the environment by responsibly handling end-of-life products.

Several initiatives have been taken on the above.

Energy

Whirlpool was among the first brands to embrace the energy labeling programme when it was first implemented in 2006 for Refrigerators and Air Conditioners, declaring energy rating for all its products in these categories well before it became mandatory. Products have been reengineered every time there has been an upward revision of energy ratings to maintain a high percentage of products in the higher efficiency band. As a result, all their refrigerators and 90% of their air conditioners are 3* and above.

Energy efficiency in their plants has been an area of continuous focus since their foray into India. All three plants implement energy savings projects every year to reduce consumption of electricity. Despite factory output growing year after year, and augmentation of machinery that draws power, net usage of power per product has come down by 15% in the last 20 years. Some recent actions that have been taken in their factories are :

- Installation of a 100 kVA solar energy plant in one of their factories and solar water heater in another.

- Use of energy efficient screw compressors, vacuum pumps and very efficient Turbomiser Chillers.

- Replacement of fluorescent tube lights & HPSV lamps with LED lights.

- Installation of control systems or modification of existing equipment for smarter energy consumption.

Water

This is another area of continuous focus since inception of the company. Initiatives taken in their manufacturing has led to reduction of water consumption by more than 70%. These include recirculation and reuse of water, utilisation of waste water from Reverse Osmosis purification units for hand and crockery washing, rainwater storage, and using low flow water taps in cafeteria and toilets. Water from Effluent Treatment Plant is used as an input to generate fresh water through Reverse Osmosis purifiers.

The use of new technologies in their washing machines, such as Eco Spray in 3600 Bloomwash series, has reduced water consumption by 15%.

Air

Whirlpool has phased out Ozone Depleting Substances (ODS) in both refrigerator plants in India and has converted to Cyclopentane, a substance that is not only zero ODS but which has negligible Global Warming Potential (GWP).

Further, they have switched the refrigerant used in their refrigerators from R134a, a hydro fluorocarbon that has a GWP of 1300, to R600a, a hydrocarbon with zero ODS and GWP of 8. At present, 90% of production of refrigerators in India is with R600a.

All their refrigerator products are hence truly 'green' and environment friendly.

World class safety standards have been installed in both facilities, certified by TUV India, a leading Inspection, Certification and Testing organisation.

Materials

Whirlpool is compliant with regulations governing use of hazardous substances. Their refrigerators, washing machines and air conditioners do not contain hazardous substances. They are close to phasing out hazardous substances in other categories, even before they are mandated.

Whirlpool of India is working with its parent on conforming to requirements of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act). The Act's intent is to try and curb violence and exploitation in Democratic Republic of Congo and its neighbouring countries by ceasing sourcing of four minerals - Tin, Tungsten, Tantalam and Gold - from this region. India has participated in the identification process of suppliers who source these minerals from DRC and will collaborate with the Whirlpool Corporation on all subsequent steps to comply with the Dodd-Frank Act.

Waste Management

It is Whirlpool's intention to eliminate diversion of waste to landfill. As part of this goal, compost units have been installed for converting waste food to manure at one of their plants, reducing waste to landfill by 10 tons.

With regard to electronic waste, they have recycled a total of 687,825 kilograms of electronic waste in the financial year 2013-14. The company has also set up a take-back programme for consumers wishing to hand over end-of-life products for safe disposal.

Plant Certifications

Finally, products that they manufacture in their three production facilities are made with a high focus on quality and safety, while ensuring that their plants comply with all environmental laws.

- All their Plants are Quality Management System ISO 9001 certified.

- Faridabad Plant is Environment Management system ISO 14001 and Occupational Health and Safety Management system OSHAS 18001 certified.

- Pondicherry plant is ISO 14001 certified.

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