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Franchise	http://www.havells.com/en/contact-us.html

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QRG Towers

Address : 2D, Sec- 126, Express way, Noida - 201304 UP ( India)

Tel: +91 - 120 - 3331000

Fax: +91 - 120 - 3332000

Email: [email protected]

Investors Queries / Correspondence

Mr. Sanjay Kumar Gupta (Company Secretary / Compliance Officer)

Tel: +91 - 120 - 3331000

Fax: +91 - 120 - 3332000

Email: [email protected]

International Business Division

Email: [email protected]

Product Complaints

Email: [email protected]

Havells Support

Customer Services : 1800 11 0303 / 1800 103 131

Email - ID : [email protected]

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Please go through the link given below for the contact details of Branches of Havells India Limited located around India!

http://www.havells.com/en/branches.html

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ABOUT HAVELLS INDIA LIMITED

Havells India Limited is a Fast Moving Electrical Goods (FMEG) Company with an extremely strong global presence, thanks to their philosophy of Make in India, extensive distribution network and world class quality.

Making it in India,Taking it to the world

Havells India Limited is the country's leading Fast Moving Electrical Goods (FMEG) manufacturer, producing a wide range of world class industrial and consumer electrical products. The Company works in step with the Make in India initiative and has an extensive production and distribution network across India and the world. Havells manufacturers 90% all its products in house. The Company has an extremely strong global presence across 50 countries with manufacturing units in China, Europe, Africa and Latin America apart from 7 manufacturing locations in India. Their domestic manufacturing plants are located in Dehli NCR, Alwar, Baddi, Faridabad, Haridwar, Neemrana and Sahibabad.

Powering market penetration with unmatched distribution strengths

Havells extensive network of distributors works to its advantage in reaching the far corners of the country and the world. Within India alone the Company has a presence in over 1 lac retail outlets that are serviced by an extensive distribution network. The Company also has a chain of exclusive brand showrooms called Havells Galaxy that caters to both industrial and consumer products. They are also the first FMEG Company every to offer 24X7 customer service that allows every product owner to avail of services in their own language. Their customer service team works with 9 different languages and caters to customers in over 400 districts.

Brands that enjoy high recall and loyalty

Since inception, the brands of the Company have come to epitomize quality and reliability. Its flagship brands Havells and Sylvania are well recognized and have earned a cache in the minds of consumers. Havells is a brand led marketing organization and works hard to create, sustain and elevate its range of home grown brands. Havells factories are highly automated and support world class manufacturing technology that ensures high quality of products manufactured.

Contributing as a socially aware corporate citizen

In keeping with the ethos instilled by the founder Qimat Rai Gupta, Havells is a socially conscious contributor to causes related to process efficiency that leads to environmental benefits. They consciously focus on three aspects: water efficiency, business efficiency and environment. Continual improvement is a key focus area enabled through world's best practices including Total Quality Management (TQM) for product and quality upgradation, while sustainability initiatives ensure energy conservation and recycling / reuse of waste. Their CSR activities include providing clean, hygienic and nutritious mid day meals to school children, education and sanitation drives.

50 Countries - 20,000 Strong Distribution Network - 90 Branch Offices - 19 Manufacturing Locations Worldwide

Vision

"To be a globally recognized corporation that provides best electrical & lighting solutions, delivered by best-in-class people."

Mission

To achieve their vision through fairness, business ethics, global reach, technological expertise, building long term relationships with all their associates, customers, partners, and employees.

Values

- Customer Delight

- Leadership by example

- Integrity and Transparency

- Pursuit of Excellence

Manufacturing Facilities

As a manufacturing-oriented organization that works on the principle of 'Make in India', they do not focus on productivity alone. They work towards creating harmony between manufacturing output and efficiencies that deliver social, economic and environmental sustainability.

They have adopted world-class technology and automation to ensure that they produce their goods efficiently with emphasis on conservation of energy and water in a sustainable manner. They pursue methodology of Total Quality Managment to improve product quality and recycle and reuse their waste materials.

They lay great emphasis on employee safety and accord it utmost priority. They have created and sustain a work culture that is inspired by the Japanese Kaizen methodology.

Each plant works towards energy and process efficiency along with being socially responsible towards the resources of the village or town it is housed in.

Research and Development

Havells focuses on innovation as one of the main pillars for growth. An on going research based on new ideas, inventions gives their work force a new direction towards technical progress.

They have always worked towards making a difference with their products. All of their innovations focus on making a valuable difference to their customer's lives. Their products like wires – that don't catch fire, or water heaters – that keep water hot for 24 hours and use little electricity and more are all made with attention to detail- enabling us to fulfill their responsibility towards our end user.

Their teams are also focused on providing best products with zero defect services to enable them to be comfortable and secure in usage of electricity.

Havells has dedicated R&d centers in all its plants and at head office. The centers closely co-operates and work with various department to provide the best and the latest in the term of technology and design.

Corporate Governance and Ethics

As a Company they have always worked on the side of ethics and have shunned expediency in any form. They believe that if something is important enough to be done, it is important that they do it ethically. They supplement their traditionally held values of ethical behavior and moral conduct with explicit rules and regulations that guide their efforts in financial, propriety, customer care and business excellence. They uphold the policy of "Leadership with trust" that has come to play a vital role in how their customers perceive them. This is important, given the climate of unparalleled public distrust of people in positions of power and authority in contemporary business and politics.

Relationships That Matter

Their shareholders are at the heart of their business, and creating value for them is among their top priorities.

Creating wealth is the purpose of all organisations. Sharing that wealth and in turn creating value for all their investors and shareholders over the long term is what defines their business.

They firmly believe that the long-term interests of shareholders are tightly linked to the interests of their customers. Their customer centric approach enables them to provide the right solutions to the new customers and continue providing focused solutions to existing customers thereby creating more long term value for their shareholders. They are in the business of delivering superior value because that is how they measure their success at Havells.

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Q. Who is the present Chairman and Managing Director of Havells India?

Ans. Mr. Anil Rai Gupta is the Chairman and Managing Director of Havells India.

Q. What is Havells business?

Ans. Havells has a strong presence in Fast Moving Electrical Goods industry. The product verticals the company manufactures are:
 Cables Domestic
Cables Industrial
Switches & Switchgears
Electrical Consumer durables
Lighting
Lighting Luminariesv
Domestic Appliances

Q. Where are the factories and branch offices located in India?

Ans. As of 2015, Havells has set up 12 manufacturing plants across 7 locations in India and 7 plants abroad. Our manufacturing plants are located in India in Delhi NCR, Alwar, Baddi, Faridabad, Haridwar, Neemrana and Sahibabad. Internationally, our plants are in China, Europe, Africa and Latin America.

Q. How do I contact Havells investor relations team?

Ans. You can write to IR team on [email protected] or speak to us at 120- 3331000

Q. How do I contact Havells Corporate Communication team?

Ans. Contact us at
Email Id [email protected]
Phone No 120 – 3332015

Q. How many employees does Havells have worldwide?

Ans. Havells has a global network of 6500 professionals across 91 branches and representative offices in over 50 countries.

Q. What is the retail strength of Havells in India?

Ans. We, as a company, are completely focused on the distribution network. Our network of distributors serves as the major source of our sales. As of today, we have more than a lakh retail across India, thanks to our distributors and dealers across the country, which is the strongest network by far in the electrical industry.