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Franchise	http://starhealth.in/contact-us

Important Notes

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Star Health & Allied Insurance Co. Ltd

Address : No.1, New Tank Street, Valluvarkottam High Road, Nungambakkam, Chennai - 600034

Email Address : [email protected]

Phone Number : 044-28288800

Contact Number (For Other Users) : (044)- 2830 2700 / 4230 6700

Toll Free Number : 1800-425-2255 / 1800-102-4477

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Overview

Star Health and Allied Insurance Co Ltd commenced its operations in 2006 with the business interests in Health Insurance, Overseas Mediclaim Policy and Personal Accident. With no other insurance category to focus and divide their attention, they use their resources to focus on service excellence, design products and use core competency of innovation to deliver the best to their customers.

At Star Health Insurance, the company offers a wide range of health insurance products at affordable prices to make health insurance every human being’s right. And as a company, single-mindedly dedicated to health insurance.

Capital

They have built a promising path for their future with a capital base of Rs.985 crores. They have emerged as India’s first stand-alone Health Insurance Company, dealing in personal accident, medi-claim and overseas travel insurance.

Why Choose Them?

Under a decade, they have progressed by leaps and bounds. With a nation-wide customer base to boast off, they have raised the benchmark of the health insurance sector. Every successful story has been a stepping stone that has made them one of India's trusted specialist in health insurance with quality service at the best rates for customers from all backgrounds.

Highlights

- India’s First Stand-Alone Health Insurance Company

- Pan India Presence With More Than 290 Branch Offices

- Cashless Hospitalization And Reimbursement Facility In their Large Network Base With More Than 7950 Hospitals Across India

- Hassle-Free And Customer-Friendly Direct Claim Settlement Without Intervention Of TPA

- Health Insurance Company Of The Year 2015 - Indian Insurance Awards 2015

- Most Promising Health Insurance Company 2014 - Healthcare Excellence Awards

- Awarded As The ‘Claims Service Company Of The Year, 2014’, Beating 28 General Insurance Companies At The Indian Insurance Award

- Rated Best Claim Settlement Insurer – Hindustan MaRs Survey

- Wide Range Of Health Insurance Products From Family Floater Schemes To Senior Citizen Health Coverage

- Personalised Doctor Visit For All Customers Getting Hospitalised

Vision

- To Become The Largest And Most Preferred Health Insurance Company In India.

- To Provide Financial Security For Health Care Management.

Mission

- To Offer Wide Range Of Innovative Products / Services.

- To Provide Prompt, Courteous And Quality Service To Customers.

- To Leverage State Of Art Technology For Customer Satisfaction.

- To Adopt Best Management Practices In Business Operations.

Commitment

They Shall

- Make Available Insurance Coverage To Every Segment Of Population.

- Expand Product Lines And Services On Continuing Basis.

- Build And Maintain Enduring Relationships With Customers.

- Conduct Business Operations With Customer As Focal Point.

- Create Insurance Awareness As Part Of Corporate Social Responsibility.

Standards for Fairness in Dealing With Customers

They Shall

- Strive To Deal With Customers In An Open And Transparent Manner.

- Explain Rationale Behind Decision Consistent With Business Practice.

Standard for Access to Information

They Shall

- Educate Public And Customers Of Multiple Options In Products And Services.

- Distribute Brochures On Products And Services.

- Spread Information On Products And Services Through Internet, Interactive Voice Response System, Information Kiosks Etc.

- Provide Access To Customers Through Help Lines, Call Centers, Internet Etc.

- Enhance Content And Quality Of Communication In Mass Media Like Press, Television, Radio, Etc

Benchmarks For Servicing

On Underwriting

They Shall

- Issue Policies On Individual Health, Personal Accident And Overseas Mediclaim Policies Instantly.

- Confirm Underwriting Decision Within 7 Days From Receipt Of Medical Reports Whenever Pre-Medical Examination Is Required.

- Send Renewal Notice 15 Days Before Expiry Of Policy.

On Settlement of Claims

They Shall

- Give Pre Authorization For Cashless Facility Within 4 Hours From Receipt Of The Request.

- Decide On Reimbursement Claims Within 30 Days Of Receipt Complete Documents / Clarifications.

- Enable Customers To Know Claim Status Within 3 Days Of Receipt Of Documents.

Standards of Redressal of Grievances

They Shall

- Ensure Effective Grievance Redressal Mechanism For Customers To Approach.

- Register All Grievances And Send Acknowledgement Within 3 Days .

- Monitor Grievances Registered On Integrated Grievance Management System (IGMS) Through SRMS Portal.

- Resolve Grievances Within 15 Days Of Receipt.

- Inform Customers Availability Of Insurance Ombudsman As A Redressal Forum.

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