Important Notes

Registered Office

Address : Relaxo Footwears Ltd. Aggarwal City Square, Plot No.10, Mangalam Place, District Centre, Sector-3, Rohini, Delhi-110085 (India)

Phone Number : 91-11-46800500, 46800600, 468006700, 46800800

Fax Number : 91-11-46800598, 46800599

Fax Number (For Queries) : +91 11 46800592, 46800692

Email Address : [email protected]

Email Address (Marketing) : [email protected]

Email Address (Customer Care) : [email protected]

Toll Free Number : 18001086001

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Please go through the link given below if you want to write query to Relaxo!

http://www.relaxofootwear.com/Query_Form.aspx

The Company

A journey of thousand miles begin with a single step. Such is the story behind the creation and flourishing of Relaxo Footwears Limited, the company that established itself as one of the most stalwart, quality conscious and avant-garde footwear companies in the Indian economy today. Found in 1976 by Mr. ML Dua and Mr. RK Dua, Relaxo Footwears Limited is one of the leading and most popular footwear companies in India. The company began as a small enterprise and was officially incorporated in 1984 and further went into public listing in 1995. Headquartered in New Delhi, India, it maintains a fine combination of comfort, style, and workmanship and is embarking upon appreciable growth plans for the future. According to the 2008 Business Survey, it has now emerged as the second largest footwear producer in India.

The widely celebrated Indian footwear brand offers a wide collection of fashionable and comfortable products for women, men, and children. Since its inception, the company has gone on to become one of the largest producers of footwear in India with an estimated business value of 17 billion last year. A brand synonymous with quality products and affordable prices, Relaxo is adorning millions feet in more than 25 countries around the world.

The company boasts of having 8 start-of-art manufacturing units spread in northern part of India with a production capacity of 6 lac pairs of footwear per day, catering to varied needs of consumers worldwide. Relaxo brings a fine combination of comfort, style, and workmanship under its popular brands i.e. Flite, Bahamas, Sparx, Schoolmate, and Hawaii. The footwear products offered by the brand signify extreme stylishness and come in varied alluring colours and exquisite designs.

Marked Footprints in the Indian Market

From the time of its inception, Relaxo has consistently lived by and upheld its quality assurance, rigidly adhering to the statutes of Quality Par Excellence and Absolute Customer Satisfaction.

Quality control managers monitor every stage of manufacturing process, right from pre-production to shop floors. Shaping and designing undergo the same stringent checks as the final products. Some of the quality tests that their products are subjected to are :

- Random Testing

- Batch Testing

- Tactical Wear Testing

Certifications & Affiliations

They have the following certifications and affiliations to their credit :

- ISO 9001:2008 Certification

- BIS/SATRA Manufacturing Standards

- CLE (Council for Leather Export)

Quality Policy

They, at Relaxo are committed to provide consistent value added quality footwear, and services to satisfy their customer through continual improvement and innovation.

Operations and Productions

Over the years since its inception, Relaxo has steadily established its production facilities across the length and breadth of Northern India. Each state-of-the-art unit is equipped with futuristic infrastructure powered by cutting-edge technology and progressive machinery. At present, there are 9 actively functioning facilities at the following locations :

- Whole Sale Operations

- Retail Operations

- Export Operations

Their products comprise a wide range of quality footwear in the following brands :

- Hawaii Slippers

- Flite

- Bahamas

- Sparx

- Schoolmate

Focus and Philosophy

Relaxo Footwears Limited was conceptualized with a lot of hope and hard work by an outstanding pilot team of brilliant Indians, headed by the enterprising Dua family.

Core Values

The Core Values that Relaxo lives by are exclusive in their overpowering simplicity and absolute effectiveness and they are :

- Corporate Citizenship

- Honesty

- Transparency

- Employee Satisfaction

- Customer Orientation

- Team Orientation

Corporate Adjectives

Their Corporate Objectives provide a single-minded focus to every member of the Relaxo family and they are :

- Developing human assets through effective training

- Product innovation through design and development

- Meet & exceed customer requirements (both internal & external)

- Increased customer satisfaction

- Quality improvement through control of rejection

- Optimum utilization of resources

- Waste reduction at all stages

- To explore national and international markets

- ISO 9001:2008 compliance

Management Systems and Initiatives

Their Management Systems and Initiatives are based on some of the best practices in the global industry today. They meticulously plan and execute each initiative to its maximum potential, so as to leave no stone unturned on their journey to become a market leader. Take a look :

- Annual Business Planning objective setting

- Quarterly business review

- Capacity assessment and planning

- Monthly Business review through performance score card

- QMS: ISO 9001:2008

- Rolling out of ERP across Relaxo (SAP)

- Initiating continuous improvement through team projects

- Suggestion schemes (Parivartan)