Important Notes

Corporate Office

Address : IFFCO Tower , Plot No. 3 , Sector 29 , Gurgaon -122001 Haryana (India)

Email Address : [email protected]

Toll Free Number : 1-800-103-5499

Alternatively you can also call on : (0124) 428 5499

Company Profile

IFFCO-Tokio General Insurance was incorporated on 4th December 2000 with a vision of being industry leader by building customer satisfaction through fairness, transparency, and quick response. It is a joint venture between the Indian Farmers Fertilizer Co-operative (IFFCO) and its associates and Tokio Marine and Nichido Fire Group which is also the largest listed insurance group in Japan.

As a leading insurance provider in India for over 15 years, IFFCO Tokio has acquired millions of loyal customers built on its reputation for providing quality service delivery.

IFFCO Tokio General Insurance has Pan India presence with 78 “Strategic Business Units' (SBU’s) and a wide network of over 152 ‘Lateral Spread Centres’ (LSC’s) and 351 Bima Kendras.. It offers a wide range of uniquely customized policies covering a range of customers i.e. from farmers to some of India's largest automobile manufacturers. From a modest Rs 213 Crores of GWP (Gross Written Premium) in 2001-02 it has achieved an impressive Rs 3537.2 Crores in 2015-16, thereby becoming one of India's leading private players.

IFFCO Tokio General Insurance has got the Technical Support for underwriting and reinsurance from Tokio Marine and on Risk Management from Tokio Risk Consulting (TRC). It is the first company in India to underwrite mega policies for a fertilizer and an automobile company. This comprehensive policy is based on international rates and optimizes the premium outflow for clients even as it offers a one-stop, all-risk cover. Other than the conventional products, it has been able to come out with niche products like Credit Insurance, Fine Arts Insurance, P & I Insurance, Errors & Omission Policy for the IT Sector etc. At the same time it has steadfastly carried out its rural centric initiatives by launching products like Sankat Haran Bima Yojana, Mausam Bima Yojana, Mahila Suraksha Bima Yojana and Janata Bima Yojana for the masses. It's pioneering work using technology like RFID (Radio Frequency Identification Device) and NDVI (Normalised Difference Vegetation Index) have made it possible to offer Cattle and Weather insurance to the rural population at large.

IFFCO Tokio is also the only insurance company in the country to have a 100%-owned distribution channel to service its retail customers called IFFCO-TOKIO Insurance Services Ltd (ITIS). It finds special mention in the 'Capgemini World Insurance Report- 2009' as an innovative distribution channel. Today, ITIS has a highly motivated workforce of over 1500 employees in over 350 towns.

As a customer focused company, they conduct bi-annual customer satisfaction surveys through independent agencies to gauge its operational efficiencies. This is backed by a robust IT infrastructure which has enabled among other things, speedy settlement of claims.

Mission, Vision and Values

IFFCO Tokio is committed to being an organization and brand of wide repute on the basis of its clearly outlined goals of performance and delivery vis a vis the following :

Vision

To be the industry leader by building customer satisfaction through fairness, transparency and quick response.

Mission

To win the trust of individuals, trade, industry and commerce and protect citizens, corporates, cooperatives and international investors in India.

Values

To win the trust of individuals, trade, industry and commerce and protect citizens, corporates, cooperatives and international investors in India.

Board of Directors

IFFCO Tokio has an impeccable industry reputation and is spearheaded by a visionary Board of Directors committed to ensuring best practise and consumer satisfaction in all company offerings and across all initiatives.

Management Team

IFFCO Tokio's illustrious management team is fully hands on and blends decades of industry rich experience with responsible thought leadership that ably guide and steer the company through all market forces and challenges, protecting consumer trust at all times.

CSR

IFFCO Tokio believes in Creating Shared Value, or CSV which is based on the idea that corporate success and social welfare are interdependent.

They are committed to the growth and development of the rural and social sector, fulfilling its social responsibilities above and beyond the prescribed regulatory obligations. They have a fully dedicated rural team working to overcome challenges like low awareness, general apathy towards insurance, high distribution & development costs and low profitability. Their innovation goes beyond product development to the real task of effectively delivering the product to its target population. This is done through the following means :

- Cooperative societies

- Micro  insurance agents

- Cooperative banks

- Bima Kendras