Requirement
Investment Amount	-
Land Area	-
Return on Investment	-
Franchise	https://ecomexpress.in/

Important Notes

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Corporate Office

Adress : No. 14/12/2, Opp. Heera Public School, Old Delhi-Gurgaon Road, Samalka, New Delhi - 110 037 (India)

Contact Number : 011-30212000 / 66598800

Email Address : [email protected]

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Overview

Ecom Express Private Limited is a leading end-to-end logistics solutions provider to the Indian e-commerce industry. Headquartered in Delhi, Ecom Express was incorporated in 2012 by T.A. Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry.

The Company has established its presence in the industry due to a differentiated business model which is built on delivery service capability, scalability, customization and sustainability. Ecom Express uses its cutting-edge technology and automation solutions to enable first mile pickup, processing, network optimization and last mile delivery. The Company has a team size of over 14,000.

Ecom Express operates in nearly 1000 towns in India and is the first private logistics company in India to envision full state coverage to reach every doorstep of the country.

The Company’s extensive network across metros, Tier I, Tier II, Tier III, Tier IV towns and rural locations allows it to serve the growing needs of customers by providing fulfillment services and facilitating the e-commerce business. With 50 long-haul and over 175 short-haul services, the company is able to handle 80 per cent of its entire volume of shipments by its own network.It also provides fulfillment solutions for e-commerce companies

Ecom Express is poised to service over 15,000 pin codes covering more than 2,000 towns and cities over the next 2 years.

Vision

Ecom Express is poised to service over 15,000 pin codes covering more than 2,000 towns and cities over the next 2 years.

Shared Values

Their values define who they are. The fundamental beliefs of their organization and our business is driven by iCORP

- Integrity

- Commitment

- Openess

- Respect

- Passion

Achievments

- 14000 Employees

- 11000 Pin Code Coverage

- 1000 Cities

- 1200 Delivery Branches

Ecom Advantage

Expansive Reach

Ecom Express has an expansive reach and strong presence with over 1200+ delivery branches across 1000 cities in India offering end-to-end logistic solutions in 11000 pincodes.

Speed and Reliability

Their delivery of orders on committed schedules enabled through strategically positioned hubs and dedicated-GPS enabled fleet of vehicles, provide unmissable speed and reliability – the hallmarks of Ecom Express. The movement of each shipment is monitored by Security and Operations force who provide end-to-end security and controls.

Skilled Force

14000+ well trained and skilled force ensuring highest standards of quality, performance and response 24 hours a day, seven days a week; backed by dedicated competence teams supporting optimal logistics solutions and continuous improvement.

Dedicated Fleet Network

An integrated transportation network of over 50 long-haul and 175 short-haul runs, serviced through dedicated fleet-runs, provides unmatched power to cover 80 percent of the entire volume of orders by their own network.

Technology and Automation

The continuing quest for technology and automation is a way of life. Their order fulfilment is enabled by next generation, cutting-edge technology solutions with a seamless integration to order process and automation. The technology enables controlled movement of orders assuring point-to-point validations in a seamless manner with total transparency and visibility. The tech solutions powered by a proprietary enterprise platform is backed by a team working on disruptive solutions in giving the edge and assuring best experience. The robust tech applications enabled through devices on First Mile Pickups through “SRUTi”, Weight Dimensions through “SRi”, Parcel automation through “SHACTi” and Last Mile Delivery through “SATHi” are to name few.

First amd Last Mile Operating System

Digitized end-to-end operations enhance the speed of their pick-up and delivery services thereby leading to utmost efficiency by improving utilization and / or processing time; efficient route optimization, besides real-time electronic proof of delivery, automated reports, tracking option to the consignees; efficient Cash-on-Delivery collection and real-time flow of information.

Services Offered

Order Fulfillment

They are a Company with immense warehousing and process capabilities to provide a wide range of fulfilment services including warehousing and order management that meet the dynamic needs of their customers.

Their state-of-the-art mega warehouse facilities, strategically located in key geographies across the country, provide tailor-made fulfilment service solutions supported by technology and automation. The rack space currently being offered is in the range of up to 400,000 sq. ft. with a flexibility for customers to choose their choice of location and space.

Ecom Network Services (ENS)

They offer B2B (hub to hub) goods transport service through their express network, specially designed for Co-loaders, Cargo booking agents and other B2B players. They help the booking partners move their cargo through our GPS enabled closed body vehicles (containers) and provide 24x7 goods retrieval at their hubs and can benefit with best of the transits offered by Company scheduled network runs. The service is supported by their well-established customer service centre.

Ecom Cross Border Services (EXS)

Their uniquely designed service offers end-to-end cross-border e-commerce logistics solutions both in managing import and export orders. Under this service feature, customers shopping on international e-tailers enjoy the benefit of faster deliveries at their doorstep thereby offering unmatched access to international e-tailers looking to expand their footprint in India.

Similarly, services are extended to Indian e-tailers wanting to fulfil the orders placed online by customers residing in other countries. The services include Customs clearing, bonded warehousing and deliveries at the doorstep of end-consumers.

Value Added Services

Their value added services provide solutions that go beyond the e-commerce logistics services that come to mind when companies look to outsource logistics. There are a wide range of services that complement and enhance their logistics offerings as they support the smooth flow of shipments with additional services such as :

Ecom Branded Services (EBS) : They offer a unique provision where their dedicated Pick-up and Delivery Associates provide services donning their customers' branded uniform enriching the brand experience for end-consumers.

Try & Buy : They enhance the overall experience of product evaluations by providing a comfortable and customer-friendly returns management to the end-consumers. The service featured with streamlined operations enhance transparency and strengthen long-lasting relationships with your valued customers.

Switch Deliveries : Today’s customers expect an exchange of products that they are not satisfied with as quickly as possible. They help transform return processes into convenient customer experiences and that’s why their delivery operations offer the flexibility of exchange of products with new ones at one go, in accordance with your exchange policy.

Valuable Cargo Handling : They offer the highest level of security and surveillance when transporting valuable items like gold, precious art pieces, gems and jewellery. They use secure vehicles and highly protected storage areas in ensuring safe and secure delivery of your valuable shipments.

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